Catawiki is the most-visited curated marketplace for special objects in Europe. Every week, the platform puts on offer 65,000 items from around the globe, in more than 80 categories such as collectibles, art, design, jewellry, watches, classic cars, and more, attracting 10 million unique users every month.
“Bids and Bytes” Newsletter
Deliverables: An article that relates to the community of employees within the company
For this project, the goal was to write an article for the company’s internal newsletter for employees that highlighted the existing communities within the company’s Slack channel. I focused on the #wfh-cooking and #books Slack channels in this case.
As the company values employee diversity, I approached this project by researching recipes and cooking books covering each continent's cuisine. The idea was to introduce each other’s culture through food and to encourage people to share and start conversations in the respective Slack channels.
Automation Macros
Deliverables: Customizeable email templates for various situations
My objective was to create email templates that customer experience specialists can adjust to provide a personalized communication approach, depending on the situation. As timeliness is essential in that department, developing the macros is vital to providing efficient and effective communication to customers.
I created these templates by understanding the company’s tone of voice in email communication. By utilizing this knowledge, I also ensured that the templates fulfilled the needs of customer experience specialists who will use the texts daily to communicate with customers.
